Terms and Conditions

Nina and The Wolf is the trading name of Laurel G.M. Creations Sagl.

Nina and The Wolf (“we”, “us”, “our”) website (“our site”, “the site”) and all related services are made available to you in accordance with the Terms & Conditions below. We advise you to read and fully understand the following T&C before placing any order of purchase with us. We recommend you print a copy of the following T&C before subscribing and/or signing up to our site.

1.      How to place an order:

 1.1.   Eligibility to purchase:

To make a purchase through our website customers are required to provide their real name, billing address, shipping address, phone number, email address and any other relevant personal detail. Furthermore, when ordering your item you will be required to provide your payment details, and you represent and warrant that the details that you provide are both valid and correct.

By making an offer to purchase one of our products, you expressively authorise us to perform credit card checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your purchase.

1.2.          Order placement:

 To place an order, pick a product from our Online Shop selecting the perfect size. Once you have added the item to your cart you can decide weather you want to continue shopping or proceed to the checkout. After inserting all the relevant payment and shipping details please click on “place order”.

This site is accessible only to individuals who meet the Nina and The Wolf terms of eligibility, who have been issued a valid credit/debit card by a bank accepted to Nina and The Wolf and whose applications are acceptable to Nina and The Wolf. We reserve the right to refuse to ship multiple items to any one customer or postal address (see art. 1.1).

 

1.3.          Acceptance of your order:

Once you have found that beautiful perfect thing for you, and you have placed your order, you will receive an email from us confirming the details of your order. This email is NOT a confirmation of your order but an acknowledgement that we have received it.

Unless you cancel your order by emailing us at info@ninaandthewolf.com, the acceptance of your order and the completion of your contract with Nina and The Wolf will be finalised once we will e-mail you to confirm that the goods have been dispatched. 

We reserve the right not to accept your order in the occurrence that we do not gain the authorisation for the payment, the product ordered is out of stock, or if there are shipping restrictions on any particular item. We also reserve the right to refuse to process any transaction, refuse service to anyone at any time at our own discretion.

 

2.      Payments:

2.1 By Card:

You can pay for your order via credit and debit card using PayPal. To pay via PayPal please follow the link at the checkout, you will not need to create an account and there will be no additional costs for you. If you would like to have more information on PayPal please follow the link.

The payment will be cleared from your account once you receive the order acknowledgement e-mail (see art.1.3). Consenting to the payment you confirm that you are the owner of the credit/debit card used or that you have the authorisation of the owner. In the occurrence that your payment card refuses to authorise the payment to Nina and The Wolf, we will not be liable for any delay or non–delivery.

2.2. Bank Transfer:

We do also accept payments via bank transfers. For this type of payment please contact us at (info@ninaandthewolf.com) stating your order (see art. 1). We will send you an invoice once the bank details for the transfer are confirmed. Goods will only be shipped upon the receipt of the funds.

2.3. Promotion codes:

Our promotion codes are non-transferrable and cannot be exchanged into cash. If provided the promotion code needs to be used by the expiration date published.

 

3.  Delivery and Packaging:

We aim to dispatch your new purchase within 2 working days from receiving your payment (excluding weekends, bank holidays and public holidays), however delays might occur as all our products are carefully hand-wrapped and personalised. The dispatch times are subject to stock availability and credit clearance.

 

4.  Custom Duties:

All shipments outside of Europe might be subjected to import taxes and custom duties that depend on the country you live in and that will be applied once your package reaches you country. We do not have any control on those charges and cannot predict how much they will be. For this reason you will be responsible for those costs and for the clearance of those goods with your local authorities.

 

5.  Prices:

All prices include Swiss VAT. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable.

If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

The price of the goods does not include a charge for delivery.

 

6.     Warranty & Liability:

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.

In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

Moreover, we have taken great care to ensure that the colours and products are displayed as close to the true product as possible. However variations of screen colour may occur and we cannot guarantee that the colour on your monitor is a true reflection of our product on delivery therefore we cannot be held liable for any shade variations.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

 

7. Refunds and Exchanges:

We are sure you will fall in love with our products as much as we did when we first saw the sample. However, should you, for any reason, not be entirely happy with your order, for a mistake, or in the unlikely event of a fault in the manufacture, we will be more than happy to refund or exchange the item as soon as possible, as well as refund the cost of returning the goods back to our offices, within 14 days of receipt.

7.1

In order to accept the return, the product needs to be in perfect conditions, unworn, unwashed and with all the original tags attached. If you would like an exchange or a refund please contact us at info@ninaandthewolf.com, stating your order number and the reason of the return/refund and we will provide you with all the instructions as well as the return address. Please send the items back by recorded mail or request proof of postage, as we will not be held responsible for any item lost in transit.

7.2

For hygiene purposes, we do not accept returns or refunds on knickers.

7.3

Faulty unworn goods must be notified in advance. Any item returned as faulty but not previously reported will not be refunded.

7.4

Items on sale are non-exchangeable and non-refundable unless faulty.

7.5

All personalised items are non-exchangeable and non-refundable.

 

8.  Intellectual property rights:

The contents are the property of Nina and The Wolf. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, logos, drawings, trademarks, graphics and any other material appearing on the website. This website is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from reproducing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this site. Any other use of the articles contained on this site, without Nina and The Wolf permission, is strictly forbidden.

 

9.  Privacy Policy:

By consenting to our privacy policy  (before subscribing to our newsletter or purchasing online) you are granting consent to us retaining some of the personal data you provided us which, such as name, email address, telephone number, and addresses in order to process your delivery and any order you place; and in order to keep you informed via newsletter and emails. We will never share your personal data with third parties without your consent.

When you subscribe to our newsletter you are agreeing to us contacting you via email with details on new products, collections, features, sample sales, special offers, contests, events and promotions.

 

10. Applicable law and jurisdiction:

For any dispute related to the present agreement the parties agree upon the sole competence of the Swiss jurisdiction and the competent court is the court of Lugano.

 

11. Registration and Newsletter:

In order to make a purchase on our website you do not need to register to our newsletter. However, if you would like to be able to use some of our features, to be notified of promotions, new products or events, or to be part of our exclusive VIP club you need to subscribe to our newsletter and create an account. Please, make sure to keep your login and password secure, and in the occurrence that your account has been hacked please contact us immediately at info@ninaandthewolf.com.

12. Links to other websites:

We love to share with you the places, brands and things we like, linking them to our website and blog. However we will not take any responsibility for the practices, products or contents of other parties linked to our website or blog.